Any issue or claim regarding delivery will be entertained up to maximum of 30 days from the actual order delivery date.
All articles being returned for exchange/claim must be accompanied by original Invoice.
No warranty/guarantee/exchange for articles purchased on discount or during sale period
Articles / Product sold under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of BIL or any third party will not be eligible for exchange & Claim/Refund.
For exchange/claim, please contact Customer Service
For Exchange or Claim, it is mandatory to have the article inspected by the store and to return the article to our stores, upon approval of exchange/claim
Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same store
The value of the replaced merchandise will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made
If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or credit note issued
If the value of the replaced article is more than original value, the store will recover the difference in cash against the sale
Exchange/Claims will be entertained at stores till 5 P.M. only.
The decision of SHOP 900 would be considered final in all cases